Matanuska-Susitna Borough

MSB Cybersecurity Incident September 5 Update

Mat-Su | Erin Leaders, PIO | Wednesday, September 05, 2018

The Matanuska-Susitna Borough continues to make progress bringing services back online after the recent cybersecurity incident; however, there are still some borough departments where services remain impacted until necessary systems are brought back online.

Additional information will be provided as warranted, thank you for your patience. See below for current status and summary of impacted services.

Dept/Div Service Status Summary
Animal Care Animal Care Code Enforcement Available Enforcement is available to the public and our dispatcher's phones have been restored. Enforcement is hindered and limited with no access to previous cases. Please note that all cases and complaints created prior to the 2018 cyber security incident are not available to our staff. If you have a question as to the status of your case or complaint, please contact our dispatch at 761-7501.
Animal Care Animal Shelter/          Adoption Available Animal Care & Regulation has all services open to the public. Adoptions, licensing, return to owners, vet care, and shelter care are all available but continue to be slower with loss of software data. We are able to accept cash, check or credit card payments.
Capital Projects Pre-Design & Engineering Partial Projects continue at a slow pace.  Limited data access is greatly hindering the review process.  Reference files remain unavailable causing significant negative impacts.
Capital Projects Project Management Partial Projects continue at a slow pace.  Limited data access is greatly hindering the review process.  Reference files remain unavailable causing significant negative impacts.
Clerk Elections Available For questions regarding the Borough's Election, please contact the Borough Clerks Office at 907-861-8683.
Clerk Other Services Partial It looks like the next Assembly packet will be able to be built and published in Granicus (9/18).  We don't have video streaming up and going yet and don't expect that until the Assembly's meeting in October.  If we are able to access the Board and Commissions database this week, we will be able to prepare a Vacancy Report for the 9/18 meeting.
Emergency Services Emergency Medical Services Available  
Emergency Services Fire Services Available  
Finance Accounting Partial Cannot produce reports for state, public, and other agencies when asked, this includes annual audit. Limited access to data is slowing processes down. 
Finance Property Tax / Assessments Partial Tax Data is available from June 6, 2018. Limited access to data is slowing processes down.
Finance Ambulance Billing  Partial Patients cannot pay by credit card. Limited access to data is slowing processes down. 
Finance Collections / Licenses / Fees Partial Hand calculating late fees and interest. Limited access to data is slowing processes down. 
Health and Safety Health and Safety Available  
Human Resources Human Resources Partial Limited access to data is slowing processes down.
Land Management Land and Resource Sales Partial Online purchase of Gravel and Firewood permits are  unavailable, but over-the-counter permits are available. Cannot take credit cards. Mapping and land data are unavailable.
Law  Legal Services Partial Limited access to data is slowing processes down.
Planning Development Services/Permit Center Partial Opening, processing, and issuing some permits. Limited access to data is slowing the process down. Unable to do complete research requiring additional information from customers. Fax services are currently unavailable. 
Planning Development Services/Code Compliance Partial Opening, processing, and issuing some permits. Limited access to data is slowing the process down. Unable to do complete research requiring additional information from customers. Fax services are currently unavailable. 
Planning Platting Partial Accepting Cases and pre-applications. Limited access to data is slowing the process down. Unable to do complete research. Fax services are currently unavailable. 
Planning Planning Partial Limited access to data is slowing the process down. Unable to do thorough research. Fax services are currently unavailable. 
Port Port MacKenzie Available  
Public Affairs Public Relations  Available  
Public Works O&M / Road Maintenance  Partial Limited access to data is slowing processes down.
Public Works Talkeetna Water Sewer Billing Partial Limited access to data is slowing processes down.
Public Works Central Landfill  Available Credit card system available at scale house.  Central landfill scale and operations are good, but limited access to data is slowing processes down.
Public Works Environmental Operations/Reuse Program Available Limited access to data is slowing processes down. Hazmat Days/Reuse Program is still available every Wednesday & Saturday from 10AM-3PM
Public Works Recycling / Abandoned Junk Vehicles Available Recycling program is operational and available at Valley Community for Recycling Solutions (VCRS), and the following transfer stations: Big Lake, Sutton, Talkeetna, and Willow (hours and accepted materials vary by location). Abandoned Vehicle program operational, but limited access to data is slowing processes down.
Public Works Transfer Sites  Available Transfer sites operating but limited access to data is slowing processes down. 
Purchasing Purchasing Available  
Records Management Public Records Requests Partial Limited access to data is slowing processes down. 
Recreation Services Mat-Su Library Network Available All libraries now have Wi Fi and internet access. Major primary services are available. 
Recreation Services Park Services/Land and Resource Management Available Cannot take credit cards in Community Development for purchases. At this time the Community Development department can only accept cash or check for land and resource management purchases, pavilion rentals, trail passes, etc.
Recreation Services Palmer Pool / Swim Lessons Available Pool is open and can take credit cards, however eCommerce is still down
Published 9/5/2018 by Erin Leaders, PIO

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